Privacy Policy

At 1HUTCH Ecom Limited, Shopify specialists, partners, and a leading e-commerce web design agency, we are committed to safeguarding the privacy of our clients, website visitors, and users of our services. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website and services.

1. Information We Collect

We collect personal data to provide you with the best possible service. The types of personal data we collect may include:

  • Contact Information: Such as your name, email address, phone number, and company name when you make an inquiry or contact us via our website.
  • Payment Information: When you make a payment for our services, we may collect payment details such as credit/debit card information, billing address, and other transaction details.
  • Technical Information: Such as IP addresses, browser type, device type, and website usage data collected through cookies and similar tracking technologies.
  • Other Information: Any additional information you voluntarily provide to us, such as during consultations or through forms on our website.

 2. How We Use Your Information

We use the personal data we collect to:

  • Provide Our Services: To respond to inquiries, process transactions, and deliver our e-commerce design services.
  • Improve User Experience: To enhance and personalise your experience on our website and services.
  • Communication: To send important updates, service notifications, and marketing communications (where you have consented to such communications).
  • Analytics and Performance: To analyse website performance and usage patterns to improve our services and user experience.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and agreements.
3. How We Share Your Information

1HUTCH does not sell, rent, or trade your personal data with third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep your data confidential and secure.
  • Legal Obligations: We may disclose your personal data if required to do so by law, regulation, or in response to valid requests by government or law enforcement authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction.
4. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which we collected it, including to comply with legal obligations, resolve disputes, and enforce agreements. Once your data is no longer needed, we securely delete or anonymise it.

5. Your Rights

You have the following rights in relation to your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data where there is no good reason for us to continue processing it.
  • Right to Object: You may object to the processing of your personal data, particularly for direct marketing purposes.
  • Right to Restrict Processing: You can request that we suspend the processing of your personal data under certain circumstances.
  • Right to Data Portability: You can request a copy of your personal data in a commonly used, machine-readable format to transfer to another service provider.

To exercise any of these rights, please contact us using the contact details provided below.

6. Security of Your Data

We are committed to protecting your personal data. We have implemented appropriate technical and organisational measures to secure your personal data against unauthorised access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

7. Use of Cookies

Our website uses cookies to enhance your experience and analyse website usage. For more information on how we use cookies and how you can control them, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites, plugins, or services. Please be aware that once you leave our site, we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any external websites you visit.

9. Children’s Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information. 

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised. We encourage you to review this policy periodically for updates.

11. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: 

1HUTCH Ecom Limited

26 Cradley Rd

Cradley Heath

B64 6AG


Email: hello@1hutch.co.uk
Phone:  0121 824 1071

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